Eurodita Warranty Policy
Commitment to Quality and Trust
What can be better than log structures that are a true example of quality, innovation and durability — That is what we deliver at Eurodita. All the products we offer come with a warranty policy that protects your investment and guarantees satisfaction. Well, you can find all the details on our warranty options below:
10-Year Structural Warranty
As log structure will be enduring, we are covering ourselves with long-standing, perfect log structure performance. Which is why our 10-year structural included warranty covers defects in materials or workmanship. Every element of the way we build — from the foundation to the roof — is based on our commitment to excellence.
Comprehensive 5-Year Product Warranty
All of our log structures come with a 5-year warranty covering everything except structural integrity. This includes doors, windows, finishing materials, and other essential components. We manufacture all our products with great care, and any defects will be rectified immediately.
Paints & Stains 2 Year Warranty
We provide a 2-year warranty on all the paints and stains we use in our products to ensure our log structures continue looking great. This guarantees that our finishes will stay colorful and protected from wear and tear, weather, and other environmental factors.
Tailored Warranty Services for B2B Partners
We know that our business partners have different needs, so Eurodita comes up with unique warranty solution for each of our B2B customer. We are able to customize our warranty options to fit your business needs – based on the product and application.
WARRANTY EXCLUSIONS & LIMITATIONS
Our warranty does not cover:
Normal wear and tear
Incorrect installation or maintenance
Accidental, natural or improper damage
Modification or change of the product without the approval of Eurodita
See our detailed warranty document for exclusions and limitations.
Making a Warranty Claim
If you experience any of the problems specifically covered by our warranty, we make it easy as pie to claim:
Contact Us: You can contact our customer support staff through phone or email, and explain the issue you have experienced, including information regarding the purchase.
Include Proof: Along with your original purchase receipt, send photos or other proof of the defect.
Claim Evaluation & Resolution: We will inspect your claim and get in touch with you for the best resolution possible which could be a repair, replacement, or refund.
Unmatched After-Sales Support
We are not done with you once you make the sale. Eurodita round-the-clock after-sales service team is always available to address your concerns, questions, or warranty claims about your product.
Your Partner in Excellence
Warranty Policy — Eurodita is known for its dedication to quality and its customers, and we also express this loyalty with our warranty policy. Browse our range of products or get in touch with us to discover how our warranty policy can help bring peace of mind to your investment into quality log buildings.