Welcome to Eurodita.
Our Commitment to Quality and Trust
At Eurodita, we pride ourselves on delivering log structures that reflect our commitment to quality, innovation, and durability. We stand behind each product with a comprehensive warranty policy designed to protect your investment and ensure complete satisfaction. Here’s everything you need to know about our warranty offerings:
10-Year Structural Warranty
Our log structures are built to last, and we are confident in their enduring performance. That’s why we offer an extensive 10-year structural warranty that covers any defects in materials or workmanship. From the foundation to the roof, every element of our construction is backed by our commitment to excellence.
5-Year General Product Warranty
Beyond structural integrity, we cover all other components of our log structures with a 5-year warranty. This includes doors, windows, finishes, and other integral parts. Rest assured that our products are manufactured with the utmost care, and any defects will be addressed promptly.
2-Year Warranty on Paints and Stains
To preserve the aesthetic appeal of our log structures, we offer a 2-year warranty on all paints and stains used in our products. This warranty ensures that our finishes remain vibrant and resistant to wear, weather, and other environmental factors.
Custom Warranty Solutions for B2B Partners
Understanding the unique needs of our business partners, Eurodita provides tailored warranty solutions for B2B customers. Depending on the product and application, we can customize our warranty offerings to align with your business requirements.
Warranty Exclusions and Limitations
Our warranty does not cover:
- Normal wear and tear
- Improper installation or maintenance
- Damage resulting from accidents, natural disasters, or misuse
- Modifications or alterations made to the product without Eurodita’s consent
Please refer to our detailed warranty document for a complete list of exclusions and limitations.
Making a Warranty Claim
Should you encounter any issues covered by our warranty, we’ve made the claim process simple and hassle-free:
- Contact Us: Reach out to our customer support team via phone or email, providing details of the issue and relevant purchase information.
- Provide Documentation: Submit photos or other evidence of the defect, along with the original purchase receipt.
- Inspection and Resolution: Our team will evaluate the claim and coordinate with you to find the best resolution, whether it’s a repair, replacement, or refund.
Unmatched After-Sales Support
Our relationship with you doesn’t end at the point of sale. Eurodita’s dedicated after-sales support team is available 24/7 to assist you with any concerns, questions, or warranty claims.
Your Partner in Excellence
Eurodita’s warranty policy reflects our unwavering commitment to quality and customer satisfaction. Explore our product catalogue or contact us to learn more about how our warranty policy can provide peace of mind for your investment in quality log structures.